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Technology Errors and Omissions (E&O)

At least 30% of companies globally will use artificial intelligence (AI) in at least one fragment of their sales process

Experts predict that by 2020, at least 30 percent of companies globally will use artificial intelligence (AI) in at least one fragment of their sales process. This technology is expected to increase the global GDP by $15.7 trillion by 2030, demonstrating a 14 percent increase, making it the biggest commercial opportunity in today’s economy.

Tech companies utilizing AI to identify patterns and predict outcomes are vulnerable to added liability exposures as responsibility shifts from human to machine and manufacturer. It is crucial that companies are protected from the risks they face in this quickly changing marketplace.

Technology Errors and Omission (E&O) Coverage from Burns & Wilcox can provide your clients with financial protection when held liable for errors, omissions or negligence in relation to their work involving hardware, software, the web and IT services.

Coverage Details and Features

  • Liability limits as high as needed
  • Coverage is broadly defined for technology services with flexibility to include additional professions and services
  • Coverage can be packaged with full cyber and privacy liability insuring agreements
  • Optional first-party coverage for insured’s expenses to recover from unauthorized access
  • Supplemental payments in addition to the limit for breach mitigation costs
  • Combined E&O and General Liability form available
  • Contingent Bodily Injury and Property Damage Coverage available in certain areas
  • Coverage offered on a pay-on-behalf basis with insured having duty to defend
  • Coverage includes an incident trigger to result in claim when reported in accordance with the discovery position

Target Classes

(including but not limited to)

  • Hardware and software services
  • Information technology staffing and consulting
  • Value added re-sellers of software and hardware
  • Web services, website design, internet service providers
  • App developers
  • Software developers
  • Computer engineers
  • Computer consultants


Burns and Wilcox Videos

A Business Essential: Technology Errors & Omissions Coverage

Companies providing software development and information technology services are living dangerously...

2min 42sec

Ask an Expert

Can you explain the difference between technology E&O and general professional liability? And why is the distinction important?
The most important difference between the two lies in what incidents are covered by each policy. Technology E&O protects clients in the event that a technology consultation or a software error results in financial losses. For example, your client needs a policy that will cover a new financial program for accountants to manage reports more efficiently. If the program causes an error or produces incorrect results, it could lead to a financial loss. A general professional liability policy won’t cover the financial loss, but a technology E&O policy will. The way we look at it, the software provider is the equivalent of a business consultant; they are consulting and providing a service to create a better accounting program. General professional liability policies almost always exclude professional services.
Is there a simple way to determine if a client needs a technology E&O policy in addition to their general professional liability policy?
It’s critical to fully evaluate the different services your client’s business depends on. For example, your client might hire an external consultant for a technology-related inquiry. The consultant could advise your client to implement the newest Microsoft Office updates, and make another suggestion to change a human resource-related protocol within the same meeting. The consultant actually provided two types of counsel: technology counsel related to Microsoft Office updates, and another related to human resources. Different types of counsel require different policy forms. The simplest way to determine which specific coverage parts your client needs is to work with an expert at Burns & Wilcox.
If a technology company has a general professional liability policy and a technology E&O policy, are they fully protected?
It really depends on the specific exposures that are unique within the risk. Often the combination of the two policies will ensure there are no gaps in coverage, so it is critical to evaluate all risk exposures and provide adequate coverage. At Burns & Wilcox, we take a risk management approach to providing coverage, and we’re here to help ensure your clients are fully protected.

At Burns & Wilcox our expertise becomes your expertise. Our marketing materials are designed to help you give your clients what they want to hear – yes to almost any hard-to-place-risk.


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